Returns

How to return or exchange an item purchased online

For your convenience, we offer two return options for most items:

FREE Returns to any Sport Chek retail store.
Return to our warehouse via mail

For full details on each return option, please read the information below.

RETURN TO A RETAIL STORE

Here is what you need to return an online purchase to a store:

The unused/unworn item in original packaging and with all paperwork, parts & accessories
Photo ID matching Ship to/Bill to address
The order e-Receipt (printed copy or mobile device display)

Returns made within 30 days will receive a refund to the original method of payment used for the purchase.

Returns made between 31 to 60 days will receive a MERCHANDISE CREDIT card. If the amount of the return is less than $5.00, cash will be refunded.

Returns over 60 days are not eligible for a refund.

You will be required to provide your name, telephone number, and postal code for a return or exchange transaction.

NOTE: Shipping charges are not included in the return amount.

If you paid for your order via PayPal, returns at our Sport Chek retail store locations will credit the Debit or Credit Card attached to your PayPal account.

MAIL YOUR RETURN TO OUR WAREHOUSE

If you do not wish to return your online purchase at a Sport Chek Retail Store location, you may mail back your items (at your cost) to our returns warehouse. Here's how:

1. If your order arrived in a single delivery (one box or bag), CLICK HERE to launch the self serve returns tool hosted by Narvar.

2. If your order arrived in multiple deliveries or if your prefer assistance, please contact Customer Service.

EXCEPTIONS TO THE RETURN POLICY

The following items are considered FINAL SALE and are not eligible for a refund:

Clearance (Price Point ending in $0.88)
Electronics (including but not limited to drones, fitness trackers, heart monitors, GPS trackers) that have been opened after purchase cannot be returned
Products associated with hygiene and public safety (including but not limited to swimwear, underwear, masks, climbing equipment, mouth guards, & hydration)
Nutritional and Food Products
Tickets and Passes (including but not limited to sporting event tickets, ski lift passes, golf green fees)
Jumpstart donations

DISCLAIMER

Sport Chek reserves the right to change this Return Policy without notice to its customers and will not be held responsible for any loss or damage suffered as a result of such changes.

Retail Store Returns

Please check our STORE LOCATOR for all updated store hours and contact information prior to your visit.

RETURN WITH A RECEIPT

An original receipt is required for exchanges or returns for in-store and online purchases. Within 30 days from the date of your purchase, an exchange or return can be made for unused/unworn merchandise in its original packaging. Returns made within 30 days will receieve a refund to the original method of payment used for the purchase. Returns made between 31 to 60 days will receive a MERCHANDISE CREDIT card. If the amount of the return is less than $5.00, cash will be refunded. Returns over 60 days are not eligible for a refund.

SPORTCHEK.CA RETURNS

Online returns within 30 days of the order date listed on your eReceipt will be accepted at Sport Chek retail stores for items that are unused/unworn, in original packaging, and with all paperwork, parts, and accessories for credit of the purchase price minus shipping and handling. PayPal returns at our Sport Chek retail store locations will credit the Debit or Credit Card attached to your PayPal account.

To be eligible for a refund on your online purchase you must provide the following:

Photo ID matching Ship to/Bill to address
The unused/unworn item in original packaging with all paperwork, parts & accessories
The order eReceipt (printed copy or mobile device display)

EXCEPTIONS TO THE RETURN POLICY

The following items are considered FINAL SALE and are not eligible for a refund:

Clearance (Price Point ending in $0.88)
Any Electronics (including but not limited to drones, fitness trackers, heart monitors, GPS trackers) that have been opened after purchase cannot be returned.
Products associated with hygiene and public safety (including but not limited to swimwear, underwear, masks, climbing equipment, mouth guards, hydration)
Nutritional and Food Products
Jumpstart Donations

RETURN WITH A GIFT RECEIPT

Returns using a gift receipt will be applied to a MERCHANDISE CREDIT card within 60 days. The gift receipt will help us determine the price your gift giver paid. A gift receipt is documentation of the purchase only and is not considered an original receipt. You will be required to provide your name, telephone number, and postal code for the transaction.

RETURN WITHOUT A RECEIPT

Store personnel can assist in retrieving your receipt for in-store or online purchases. If your receipt is retrieved, a refund may be processed if it falls within the parameters of this RETURN POLICY. In the event we are unable to retrieve your receipt we will be unable to process the return.

MULTIPLE ITEM DISCOUNT RETURNS & “FREE ITEM” WITH PURCHASE RETURNS

When a regular priced item purchased during a “Buy One, Get One” event is returned, the discount on the second item is forfeited. The second item may be repurchased at the current selling price or both items can be returned for a full refund. When items are purchased as part of a promotional offering, a free item can only be refunded with the return of all items. Individual items can be exchanged. A refund may be processed if it falls within the parameters of this RETURN POLICY.

WARRANTY RETURNS

Should your purchase develop a manufacturer's defect under regular use, you may be eligible for a refund or exchange. Please return to a retail store for assistance. If your product is eligible for a warranty claim, a refund may be processed if it falls within the parameters of this RETURN POLICY. You will be required to provide your name, telephone number, and postal code for the transaction.

GIFT CARDS

Gift Cards cannot be redeemed for cash. Sport Chek is not responsible for lost or stolen Gift Cards.

DISCLAIMER

Sport Chek reserves the right to change this Return Policy without notice to its customers and will not be held responsible for any loss or damage suffered as a result of such changes.

Return Instructions

The packing slip shipped with your order will contain detailed return instructions. For your convenience, we offer two return options for most items:

FREE Return to a retail store. Please check our STORE LOCATOR for all updated store hours and contact information prior to your visit.
Return to our warehouse via mail. In-Person returns are not accepted. For further details, please read the information below.

RETURN TO OUR WAREHOUSE VIA MAIL

If you do not wish to return your online purchase at a Sport Chek Retail Store location, you may mail back your items (at your cost) to our returns warehouse. Here's how:

1. CLICK HERE to download and print a return merchandise authorization form.
Note: You cannot mail your order to the warehouse unless you complete these steps.

2. Pack the unused/unworn item(s) securely in the original product packaging with all paperwork, parts, and accessories to ensure credit.

3. Ensure the Return Merchandise Authorization form (RMA) you received via email and manually printed off is enclosed with the item(s) being returned. Returns sent without a Return Authorization (RMA) form will delay processing of your return.

4. Remove all extra labels from the outside of the box and affix the return label you received via email to the outside of it.

5. Send the return package to the following address:
SportChek.ca Returns
12 Melanie Dr
Brampton, ON
L6T 4K9

All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.
In-person returns at our warehouse are not accepted.
We recommend that you use an insured and traceable shipping method for your return package and that you keep the return tracking number for your records. We will not be responsible for damaged, misdirected or lost return packages.
All items must be returned unused/unworn, in original product packaging and with all paperwork, parts and accessories to ensure credit.
To receive credit, items must be returned within 60 days of the order date. The postmark date of the return package will be considered the return date.
You can expect a refund, in the same form of payment originally used for the purchase, within 30 days of our receiving the returned item(s).
Credit for gift returns will be issued to the original purchaser.

As we are maintaining physical distancing at all facilities, processing times may be slower than usual and could take up to 2-3 weeks to process the return and refund. Please note: In-person returns are not accepted at our warehouse. Thank you for your patience and understanding.

Damaged Or Defective Item

If you receive an item that is damaged or defective upon arrival, please call our Online Customer Service Department immediately at 1-844-651-2309. It is important that you contact us before returning the item, so that we may assist you with return shipping charges. If you do not contact us prior to shipping the item back to us, you are responsible for all return shipping charges.

Before you call, please have your order number available. If you do not know your order number, please visit our Order Tracking page to find the order number in your Order History. Please be prepared with a detailed description of the damage or defect before contacting us.

Wrong Item, Colour Or Size

If we shipped you the wrong item, please contact our Online Customer Service Department immediately at 1-877-977-2435. It is important that you contact us before returning your item, so that we may assist you with return shipping charges. If you do not contact us prior to shipping the item back to us, you are responsible for all return shipping charges.

Exchanges

Unfortunately, we do not accept online exchanges at this time.

You can exchange a product purchased online simply by bringing it to any Sport Chek store within 60 days of purchase, in its original condition and packaging, with your receipt.*

* Less the value of any Canadian Tire ‘Money’ or other benefit given at the time of the original purchase.

Product Warranties

Many of the items that are sold on SportChek.ca come with a manufacturer's product warranty. For additional information on the product warranty for a specific product, please contact our Retail Customer Service Department at 1-844-651-2309.

Drone Return Policy

All sales of drones are considered to be final once the product is opened.
Returns on open-box drones will not be accepted.
Customers with GoPro drone units must deal with GoPro directly for all return and repair issues once the product is opened.

Please contact GoPro customer service directly for all technical support and repairs issues.

GoPro Phone: 1-855-635-3578

Legal Disclaimer

**Online prices and sale effective dates may differ from those in-store and

may vary by region. Selection and availability may vary by location.

‡Was price reflects the last national regular price this product was sold for.

†The Triangle Rewards Program is owned and operated by Canadian Tire Corporation, Limited. Triangle™ Mastercard®, Triangle™ World Mastercard® and Triangle™ World Elite Mastercard® are issued by Canadian Tire Bank. Rewards are in the form of electronic Canadian Tire Money® (CT Money®). To collect bonus CT Money you must present a Triangle Rewards card/key fob, or use any approved Cardless method, at time of purchase or pay with a Triangle credit card. You cannot collect paper Canadian Tire Money on bonus offers. Any bonus multiplier is based on the base rate of collecting CT Money (0.4%), and will be added to whatever the Member would otherwise collect, without the bonus. Example: On a $100 (pre-tax) purchase with a 20X bonus multiplier a Member would earn a bonus $8 in CT Money (20 X .4% X $100). The 30X for Triangle Mastercard, World Mastercard and World Elite Mastercard customers consists of the 10X everyday plus the 20X bonus. Not all items sold are eligible to earn CT Money or to be redeemed for. Conditions apply. Visit Triangle Rewards: Sign Up & Earn Today for full program rules and Partner location information. The offered rate is exclusive of any bonus or promotional offers or redemption transactions. CT Money is collected on the pre-tax amount of the purchase. Bonus CT Money collected from online orders will be applied to the Member’s Triangle Rewards Account within five weeks of the purchase date. No rainchecks.

^Information for the Triangle™ Mastercard® and Triangle™ World Elite Mastercard®:

Annual Interest Rate(s): All charges to your account (excluding cash transactions and related fees) — 19.99%

Cash transactions (for example: cash advances, balance transfers, convenience cheques, money transfers, purchase of travellers cheques and gambling transactions) and related fees — 21.99% (if you reside in Quebec) or 22.99% (if you reside outside Quebec).

For the Triangle Mastercard only: If you are not approved for a card at the above rates, Canadian Tire Bank may still issue you a card at the following annual interest rates: (i) if you are a resident of Quebec, 21.99% for all charges; or (ii) if you reside outside of Quebec, 25.99% for all charges (excluding cash transactions and related fees) and 27.99% for cash transactions and related fees.

Foreign Exchange Conversion: All transactions made in a foreign currency will be converted to Canadian currency at the then current Mastercard conversion rate plus 2.5% (for charges to your account) or minus 2.5% (for credits to your account) when the transaction is posted to your account.

Annual Fee: None

Other Fees:
Cash Advance Fee: $4 - Charged when the transaction is posted to your account.
NSF/Dishounoured Payment Fee: $25 - Charged if a payment you make is dishonoured.
Charges for Copies: $2 — Charged when you request a copy of a statement.
Credit Balance Fee: The lesser of $2 or the amount of your credit balance - Charged on the last day of a billing period when there is a credit balance on the account and the account has been inactive (other than any credit balance fees) for the previous 2 billing periods.

*Financing available is “Equal payments, no interest” for 24 months (unless otherwise stated) and is only available on request, on approved credit and on purchases of $150 (unless otherwise stated) or more (Gift Cards excluded) made with your Triangle credit card at Canadian Tire, Sport Chek, Mark’s, L’Équipeur, Atmosphere, Sports Rousseau, Hockey Experts, L’Entrepôt du Hockey and participating Sports Experts. Interest does not accrue during the period of the plan. However, if we do not receive the full minimum due on a statement within 59 days of the date of that statement, or any event of default (other than a payment default) occurs under your Cardmember Agreement, all special payment plans on your account will terminate and (i) you will then be charged interest on the balances outstanding on such plans at the applicable regular annual rate from the day after the date of your next statement, and (ii) the balances outstanding will form part of the balance due on that statement. There is no administration fee charged for entering into a special payments plan. Each month during an equal payments plan you are required to pay in full by the due date that month’s equal payments plan instalment. Any unpaid portion not received by the due date will no longer form part of the equal payments plan and interest will accrue on that amount from the day after the date of your next statement at the applicable regular annual rate. Offer subject to change without notice.

Additional information for residents of Quebec only: The regular annual rate for persons applying for the Triangle Mastercard and the Triangle World Elite Mastercard is 22.99% for cash transactions and related fees and 19.99% for all other charges. Some applicants may receive a higher or lower regular annual rate depending on a credit evaluation. The minimum payment is the sum of (a) the greater of: (i) interest and fees shown on your statement + $10; or (ii) 5% of the New Balance, excluding amounts on special payment plans, (b) any balance over your credit limit, (c) any amounts past due not included in (b) above, and (d) the amount of any equal payments plan instalments then due. Balances under $10 are due in full. For residents of Quebec, the period between the statement date and the due date for payment is 26 days. The billing period covered by each statement can be from 28-33 days. The Triangle Mastercard and the Triangle World Elite Mastercard do not have an annual fee. Examples of borrowing costs (rounded to the nearest cent) assuming that all charges are purchases bearing interest at the regular annual rate of 19.99%, a 30 day month, no charges made on special payment plans and no other fees, additional payments or other changes are:

If your average balance is:	Total monthly credit charges will be:
$100	$1.64
$500	$8.22
$1000	$16.43
$2000	$32.86

**Cardmember must apply and be approved for a Triangle Mastercard or Triangle World Elite Mastercard and make an eligible purchase using their card within 30 days of approval to receive the bonus. Minimum first purchase of $50. The $50 bonus will be applied to the cardmember’s Triangle Rewards Account within 10 days after making an eligible in-store or online purchase at participating Sport Chek.

®/™ Mark's is a registered trademark of Mark's Work Wearhouse Ltd, used under licence.

®/™ Atmosphere & Sport Chek are registered trademarks of FGL Sports Ltd.

®/™ Unless otherwise noted, all trademarks are owned by Canadian Tire Corporation, Limited and are used under licence.

®/™ Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated.